Give Every Customer Personalized Attention And Growth
Give every customer personalized attention at scale. Forge's AI agents analyze customer history across multiple channels, track local events and macro trends, then launch targeted campaigns to upsell, cross-sell, and re-engage customers. Increase order volume and customer retention with no additional headcount.
Customer Engagement Automation Use Cases
Identify and act on opportunities to introduce customers to higher-value products.
Suggest complementary products based on purchase history and real-time needs.
Automatically re-engage customers who are at risk of churning with targeted offers.
Launch marketing campaigns tailored to individual customer behaviors and needs.
Customer Engagement Results
15%
Increase in average order value
Grow revenue from your existing customer base through intelligent recommendations.
10%
Growth in customer wallet share
Become the go-to supplier for more of your customers' needs.
20%
Improvement in customer retention
Build stronger customer loyalty by proactively meeting their needs.
*Results vary based on industry, customer base, and implementation.