Forge

Understand Every Customer Conversation

Forge reads every inbound and outbound message — email, text, chat transcripts, and call notes — to extract intent, sentiment, and buying signals. Turn scattered conversations into a structured record of what every customer needs next, without a single rep re-reading a thread.

Customer Engagement Automation Use Cases

Proactive Up-selling

Identify and act on opportunities to introduce customers to higher-value products.

Automated Cross-selling

Suggest complementary products based on purchase history and real-time needs.

Customer Retention

Automatically re-engage customers who are at risk of churning with targeted offers.

Personalized Campaigns

Launch marketing campaigns tailored to individual customer behaviors and needs.

Customer Engagement Results

10–17%

Increase in average order value

Grow revenue from your existing customer base through intelligent recommendations.

6–12%

Growth in customer wallet share

Become the go-to supplier for more of your customers' needs.

15–24%

Improvement in customer retention

Build stronger customer loyalty by proactively meeting their needs.

*Results vary based on industry, customer base, and implementation.